SHIPPING POLICY:

SHIPPING CHARGES: 

• We ship worldwide.
• For orders containing only Ready-to-Ship (RTS) products, we guarantee dispatch within 72 hours (3 working days).
• For orders containing a combination of RTS and non-RTS products, our standard dispatch timeline of 10-12 working days applies.
• We charge shipping USD10 till order value USD300.
• Shipping is free above order value USD300  
• Normally we would dispatch orders within 10-12 working days. in some cases if it takes longer time we would inform you. once your order is dispatched it usually takes 3-7 days to deliver.
• Delivery time depends on courier partners and delivery location.in few locations, delivery may take longer depending on the accessibility of the location by our logistic partners.  In such cases, we will proactively reach out to you. please check your emails and sms for regular updates.
• In case you need the product by particular date, please reach out to our team and inform us in advance, we will update you according. 
• As the recipient, you are liable to pay of all import duties, customs and local sales taxes levied by the country we are shipping to; payment to these is necessary to release your order from customs on arrival.

DELAYED/MISSING PARCEL:

• All our parcels are shipped through trusted courier partners.
• Incase of delay in the delivery, kindly contact us so we can help figure out why the parcel was delayed.
• Note that once the product is dispatched from our facility it will take a few days for delivery depending on the delivery location. The period of transit is not in our control and can fluctuate due to unforeseeable reasons. In this case we will not be responsible for your order delay.
• Some times we offer guaranteed delivery on specific time of particular items but transit time is not in our control and can fluctuate due to unforeseeable reasons. Courier companies will be responsible for delay In this case. we will not be responsible for your order delay.
• Incase of missing parcel from our end, we will dispatch a new piece but due to the sudden mishap the time frame for delivery may vary. Kindly contact us regarding the same.

CANCELLATION: 

• Cancellation requests are accepted strictly within 24 hours of placing the order. 
• We try to dispatch the order as soon as possible as per given time line but sometimes there may be slight delay because of unavoidable circumstances. in that case of delay (If product not dispatched within estimated time limit), customer can contact us to cancel the order and full amount will be refunded.

EXCHANGE & RETURNS:

• We do not accept returns & exchanges.
• In case piece doesn't fit you, Customer can contact us within 7 days of order delivery date. Customer will have to send back the piece is unworn, undamaged, unwashed, no signs of perfume, once we receive the product we will do the quality check and acknowledge you.
• Please send us the piece back with a small note of your size requirements, and send us  an email at support@baisegaba.com 
• Please note return shipment & shipment cost will be borne by customer only. 
• Please note exchanges and returns will not be accepted for customized orders.  
• Please read item descriptions carefully and note sizes of products.
• Please also know screen monitors are calibrated differently and colors, while may be  close, may not be 100% accurate.
• Please note sale items are not eligible for returns and exchanges.